tag:blogger.com,1999:blog-9158354613195921037.post1662588368794431405..comments2024-02-25T23:01:39.266-08:00Comments on Vancouver: A Local's Perspective: Worst Service Ever @ Original Joe'sRobynhttp://www.blogger.com/profile/08571315175379688615noreply@blogger.comBlogger12125tag:blogger.com,1999:blog-9158354613195921037.post-15821415788055767062010-11-02T13:40:18.888-07:002010-11-02T13:40:18.888-07:00Wow, too bad you couldn't have your job perfor...Wow, too bad you couldn't have your job performance after one week's training documented and mocked on a website, only for your area manager to read and then reprimand you for. Must have been a fun experience for that poor girl! (Who, by the way, can't help that she's pretty) And to think this post is still up so she can relive it over and over...fun!! If you really "figured that was the case" you wouldn't have torn her to pieces like that. Nowhere in your post did you remark that maybe she didn't have much training, or that the restaurant might be the cause for your poor service. The words "perpetually oblivious", "lobotomized" and "no clue about anything" don't exactly come across as sympathetic to me.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9158354613195921037.post-39192147523751592412010-02-10T06:54:15.969-08:002010-02-10T06:54:15.969-08:00Well good thing you were all IGNORING her as you s...Well good thing you were all IGNORING her as you stated a few times. As a former server I'll let you know that large groups are very hard to deal with especially for this reason. It sounds like this is a case of 2 wrongs not making a right. She's new, you could have been a little sympathetic rather than so morally superior.MacDhttps://www.blogger.com/profile/00622720894426859083noreply@blogger.comtag:blogger.com,1999:blog-9158354613195921037.post-54433528766607945302010-01-23T22:43:24.761-08:002010-01-23T22:43:24.761-08:00I work in a high-volume coffee bar with part time ...I work in a high-volume coffee bar with part time staff that are in high school. My colleague and I do twice the amount of work they do and I get the privilege of hearing about their plans for the weekend when they're meant to be serving customers! Seems to be the way in Vancouver....Rachelhttps://www.blogger.com/profile/15482587353255518989noreply@blogger.comtag:blogger.com,1999:blog-9158354613195921037.post-82578203143032619402010-01-23T00:19:18.610-08:002010-01-23T00:19:18.610-08:00And that's why I go to buffets.And that's why I go to buffets.Sebast1anhttps://www.blogger.com/profile/12214864916148824978noreply@blogger.comtag:blogger.com,1999:blog-9158354613195921037.post-23452367564609434282010-01-21T14:31:50.950-08:002010-01-21T14:31:50.950-08:00Hi Ed,
Thank you for taking the time to respond. ...Hi Ed,<br /><br />Thank you for taking the time to respond. I appreciate it!<br /><br />Knowing the context of her being very new, what we experienced makes complete sense, and I had a feeling that it was probably the case. It really felt like she hadn't had her full training and that's not fair to her or her customers. A table of 12 can certainly be overwhelming to somebody very new. I know, as I've been there too. <br /><br />As I wrote earlier, I've had a good experience at Original Joe's with the same large group of people, so we won't write it off due to one waitress' inexperience. I appreciate your prompt response and your acknowledgement of the situation.Robynhttps://www.blogger.com/profile/08571315175379688615noreply@blogger.comtag:blogger.com,1999:blog-9158354613195921037.post-44241188609072156342010-01-21T11:10:12.412-08:002010-01-21T11:10:12.412-08:00Hi Robyn,
I am very sorry to hear about your rece...Hi Robyn,<br /><br />I am very sorry to hear about your recent experience at Original Joe's. With over 30 stores across Western Canada wo would like to think that we are always delivering great food, drinks, service and on overall enjoyable guest experience at all of our locations. Occasionally we do miss the mark as we did on your last visit. We let you down and for that we sincerly apologize.<br /><br />We will address the issue with this particular server and the manager on duty. This was her first Friday night after training for a week. Given the size of the party and the volume of business on this evening a new server should not have taken on a group of this size.<br /><br />I would like to thank you for your comments and I hope you give us another chance to show you what Original Joe's is all about.<br /><br />Regards,<br /><br />Ed Gackley<br />BC Area Manager<br />Original Joe's Restaurant & BarEd Gackleyhttps://www.blogger.com/profile/12415040530003020379noreply@blogger.comtag:blogger.com,1999:blog-9158354613195921037.post-38182182421786509592010-01-20T15:28:45.344-08:002010-01-20T15:28:45.344-08:00You're right, I should. I didn't expect st...You're right, I should. I didn't expect stellar service, but just competent service would have been acceptable. The management should take more responsibility for who they hire.Robynhttps://www.blogger.com/profile/08571315175379688615noreply@blogger.comtag:blogger.com,1999:blog-9158354613195921037.post-31551606187147002392010-01-20T15:11:17.802-08:002010-01-20T15:11:17.802-08:00That's an awful experience! I'm so fed up...That's an awful experience! I'm so fed up with going to restaurants and getting lacklustre service and then expected to tip for that. <br /><br />I think you should write a letter/email to the manager of the restaurant.Colenehttps://www.blogger.com/profile/07998129254808938371noreply@blogger.comtag:blogger.com,1999:blog-9158354613195921037.post-59585545374294968892010-01-20T15:06:54.898-08:002010-01-20T15:06:54.898-08:00I agree.
But I also find it completely depends on...I agree.<br /><br />But I also find it completely depends on the establishment. Chains like Cactus Club, Earl's, Milestones, etc. definitely hire based on looks, although they train their servers well enough so that it's consistently good. <br /><br />Although the last time I went to Earl's our server was a blonde valley girl princess. She warned us about ordering their prime rib dish because it had celery root puree in it. Her reasoning for the warning? She didn't know what celery root was and thought it sounded gross. She had to be 19.<br /><br />But our experience at Original Joe's was as if they hired their staff based on looks, and then forgot about training whatsoever. It's as if they have no standards.<br /><br />Saying that, I have found many restaurants that hire based on personality, and they tend to be the restaurants that take their craft very, very seriously, as to be expected. They hire servers who have personality but who are also passionate about food.Robynhttps://www.blogger.com/profile/08571315175379688615noreply@blogger.comtag:blogger.com,1999:blog-9158354613195921037.post-31764578329903989172010-01-20T14:50:24.086-08:002010-01-20T14:50:24.086-08:00Yeah, it's definitely something I've notic...Yeah, it's definitely something I've noticed. A lot of waitresses I've seen seem to be hired to convey a sexy image (at least at places like Cactus Club, Milestones, etc.)<br /><br />Its sad to think that someone who was overweight or deemed socially-unattractive (but who possessed a great personality and years & years of food service & hospitality experience) could be overlooked for an inexperienced blonde tween with perky boobs.Bloggerhttps://www.blogger.com/profile/05034189341699293418noreply@blogger.comtag:blogger.com,1999:blog-9158354613195921037.post-21719190438927635922010-01-20T14:36:31.011-08:002010-01-20T14:36:31.011-08:00That's the most fitting word I could think of!...That's the most fitting word I could think of! She was just perpetually oblivious to everything, as if somebody scooped her off the street and told her she'd make a good server based off her looks. But she had NO clue about anything - etiquette, reading body language, common sense, etc.Robynhttps://www.blogger.com/profile/08571315175379688615noreply@blogger.comtag:blogger.com,1999:blog-9158354613195921037.post-36724791841724422392010-01-20T14:23:25.658-08:002010-01-20T14:23:25.658-08:00You're funny. Looking lobotomized. Hahaha.You're funny. Looking lobotomized. Hahaha.Bloggerhttps://www.blogger.com/profile/05034189341699293418noreply@blogger.com